with customer service
Live Chat Management
Companies who are investing in customer service see significant returns in the form of increased revenue and customer loyalty.
Live chat is one of the most important customer service channels and when given the choice, customers choose to chat.
It consistently delivers on-demand, speedy information to customers wherever they are even if they are unable to call because they’re at work or multi-tasking.
The Millennials generation spends 14.5 hours each week texting, talking, and accessing social media on their smartphones and 81% of them use social media to interact with customer service. Millennials are a unique generation, and they require a customer service experience unlike anything previous generations have seen.
Live Chat is the best and easiest way to connect with them since they often expect an instant answer.
According to Zendesk, 50% of chats occur between the peak hours of 10:00 a.m. and 3:00 p.m. This requires you or a member of your team to be available to respond to any chat request.
This can often be difficult if you’re busy in meetings or you’re not office based.
Unless someone is available to respond, the widgets are often “offline” which isn’t really helpful since someone might want an answer straight away and move on to another company instead of leaving an “offline” message (same as sending an email really) which means they would then need to wait for an email back.
Our Web Chat Management Service allows you to have someone answering any queries and capturing leads even if you’re busy.
Set up is very easy and all we need from you is responses to your FAQs.
Any lead captured is emailed over with the transcript so you’re fully up to speed on what has been discussed with us. This enable you to convert the business quickly and easily.
The widget is fully cutomisable to include your corporate colours.
We can also include a number of triggers to invite visitors on your site to chat if they have any questions or need help with anything.
Our Live Chat Management Service package is £59 a month and includes up to 100 incoming chats.
Our team will be on hand Monday to Friday from 09.00 to 19.00 to respond to any chat requests on your website.
If your business receives a larger volume of chat requests, get in touch and we’ll be able to work out a bespoke monthly package fitting your live chat requirements.
If you are looking to offer great customer support, we will respond to your chats professionally with the same personal touch you would give to your clients.