Every so often, in business, something comes up which will test your staff and the way they handle things. Thursday, was one of those days for Keepoint! How did we get on?
Read on and you’ll find out!
BT has been having a few wobbly moments in the last few weeks with some of our business connections reporting the fact that over the last couple of weeks, phone lines went up and down constantly. This of course can be a huge problem for businesses and can have a serious financial impact.
Thursday, the case worsen and the BT lines in many parts weren’t working at all and to make matters worse, the Vodaphone network had also decided to play up .
Our day started with a few panicked calls from a few companies who needed their phone lines covered. Luckily, we can set up a client in minutes and start looking after their incoming calls almost straight away.
When setting up a new client who signs up to our telephone answering service, we normally find out about their business, what the calls are likely to be about and how to handle them. Once the information is gathered, our staff is fully briefed in order to ensure that all calls are answered efficiently from the start.
Thursday, however, things were slightly different since the set-ups were done in minutes in order to ensure the lines were covered as soon as possible and the information gathered was minimal. When we say minimal, it mostly consisted of who the client was and where to send the messages.
Trusting your calls to a professional telephone answering service can sometimes be daunting. In a way, you’re handing over your most precious commodity as a business, your clients, to another company.
We can reassure businesses as much as possible but the proof is always in the pudding so it was with some trepidation that I switched the lines on and started looking at the flashing lights on our system. Would our girls rise to the challenge or would they find it difficult?
I’m pleased to say they rose to the challenge without any trouble and enjoyed the whole experience!
What have we learned from the experience? Well, a few of things!
Pushing the boundaries and stepping out of our comfort zone can be rewarding for the staff and the business.
Processes are in place for a reason but sometimes it’s ok to step away from those if we still control the situation.
Giving the staff the opportunity to prove what they can do without holding their hand is good for staff morale.
If you ever need help with your phone line, give us a call even if it’s last minute! Our call answering service can be set-up in minutes!