There are 5 of us – we’re small but perfectly formed!
Will you sign a Non Disclosure Agreement?
Yes, that’s not a problem. You can either send your own or we have one we can use instead.
Do yo hold a Data Protection Licence?
Yes, our registration number is Z3296701 with the Information Commissioner’s Office.
Telephone Answering Service
Will you provide me with a telephone number?
We can provide you with a telephone number if you require us to do so. We can order any local number and have it linked to our system.
If you already have a number, we will just provide you with a number to divert your lines to.
Can I divert more than one line to you?
Yes, that’s not a problem. You can divert as many lines as you want to us.
Please bear in mind that when a call comes through, we are unable to tell which of your lines the call is coming from.
What information do you collect from the caller?
We collect as standard their name, company name, telephone number and the reason for the call.
We can collect other information if you wish us to do so and those details will be discussed with you when you sign up.
Can I divert my line if I don't answer it after a certain amount of time?
Yes, you can. Many of our clients use our service as an overflow.
You will need to check first if your telecoms provider allows you to do this. We’ve collated instructions on how to do this to help you here.
Can I choose my number?
To a certain extent.
Ofcom allocates numbers to the various telecoms companies so we are only able to offer you numbers allocated by Ofcom to our provider.
Please note that some “catchy” numbers are seen as Silver or Gold numbers and will incur a charge in order to purchase them.
Can I try the service free of charge before signing up?
No, we don’t offer a free trial.
We used to offer a 2 weeks free trial when we first started trading but found that the free trial was abused by people going on holiday without advising us or companies with many debtors who used us as a “screen”.
Will the same person answer all of my calls?
We are a small team so we all contribute in answering calls for our clients. There is no way we can guarantee that the same person will answer all your calls.
Can you take payments from my clients over the phone?
Yes, we can. You will need to provide us with full log in details in order for us to do so. Please note that these calls take much longer than the average and extra charges will apply. Full details will be discussed with you as part of the singing up process.
Will I need to come to your office in order to sign up?
No, everything can be done by email.
Will my data be secured?
Your information will be held securely on our systems. It will only be passed to other group companies of ours and our and their trading partners for use exclusively in connection with the provision of serviced and/or virtual offices and related services. It will not be passed to any other party without your express permission, unless we are required to do so by law or regulation.
Information may be shared with the Business Centre Association and their members.Information shared in this way will not be used for marketing purposes. Keepoint holds registration number Z3296701 with the Information Commissioner’s Office.
Why do you carry Money Laundry Regulation (MLR) checks ?
We are licenced by HMRC and under the Money Laundering Regulations 2007 (as updated from time to time) and where applicable the London Local Authorities Act 2007, we are legally obliged to verify the identity of those we deal with. This may include checking against electronic and other databases (public or otherwise).
I'm about to set up my company and I'd like to use one of the address as my registered address. How will this work?
If you’re looking to use one of our address as your registered address, we will set you up as individual(s) and once the process is completed you’ll be able to register the Company and we will then update our systems accordingly.
Can I come and collect my post?
Collection of the post is ONLY available for clients using the Liverpool address.
For all other addresses, we will forward the post to you (Standard Royal Mail Fees apply) or if you prefer we can scan and email any correspondence when it arrives.
Do I get a discount if I pay for the year in advance?
Yes, you will receive a 10% discount if you decide to pay for the whole year up front.
We're a registered charity, do we qualify for a discount?
Yes, we will offer 10% of our charges once proof of Charity Status has been received.
Can I use more than one address?
Yes, the cost for each subsequent address is £15.00/month.
Do you offer other locations than those listed on this site?
No, we offer only those located on this site. We can however source further locations on your behalf through our BCA partners. Charges will, of course, vary from ours for any of those addresses.
Virtual PA Services
Will I be allocated the same PA for all of my tasks?
In order for us to deal with your tasks efficiently, they will be allocated to the person who can do them the best and the fastest. We all possess different sets of skills and some of us are better are certain things than others. This approach also allows us to offer a continuous service to you even when someone is on holiday or off ill.
What is the minimum charge?
For one off tasks, our minimum charge is 15 min – priced at £5.50.
Do I need to pay anything up front?
We ask all our new clients to pay the equivalent of 3H up front before the service starts. We then deduct any tasks for that initial payment.
Can I get you to look after a specific email address?
Yes, many of our clients use our service to deal with their Customer Support emails. The mailboxes are monitored regularly through the day and emails are dealt according to your instructions.
Do I get a report on the time you spend working on my tasks?
Yes, all our tasks are monitored using specialist software and full time sheets are emailed to you monthly.
Can I stipulate the maximum amount of time I want you to spend working on a task?
Yes, of course. If we notice that the task will take much longer, we will advise you and you can then decide if you’d like us to go ahead or not.
How do I send my instructions?
We have a dedicated email address for our PA Services. All instructions need to be sent to that email address.
How do I send you my documents?
You can email them over or for simplicity, we use Dropbox and will share a dedicated folder with you where you can add and remove documents as needed.
Will the minimum charge apply to all my tasks?
No, this charge is in place for clients who use us on ad hoc basis only. For clients who use us for regular tasks, we will add up all times together at the end of the month and charge you accordingly.
For ex: your daily task takes 2 min each day, you will be charged for 2 min x 20 days or 40 min.
Can I get you to cold call on my behalf?
No, this isn’t something we do. We would recommend you use an outbound marketing agency for such a project since they are fully trained to achieve the best results.