In this situation it is the perfect time to set up a clear structural plan for linear communication and effective management.
At this stage of a business, communication will be relatively straight forward as you will have much more of a hands-on-role and approach, with direct access to all of your employees. As the company grows you could end up with many different departments and specialist individuals.
Put in place qualified, professional and trustworthy people into key positions within your company, but don’t be tricked into hiring friends for the sake of it or Yes Men, they have to be right for the role itself.
Learn to Delegate
Hiring the right professionals in key positions is vital as it allows you to delegate important tasks to people you trust to complete them effectively. But being good at delegating tasks isn’t about just dumping tasks that you don’t want to do on management that will always say yes to you.
Learn to build trust with your management team, only delegate to people you know have the ability and the skill set to see it through but also give them the chance to develop and improve in their area of work. A good employer will delegate when needed and trust in those people he has hired in key positions. Learn how to do so effectively and keep your employees happy, understanding and effective.
Hold regular structured meetings with your management team. These will not be meetings for the sake of meetings but a crucial way of keeping a working link between the upper echelons of management and the day to day tasks being completed by your staff. You have to ensure that the little things are working so that the larger picture for the company can be accomplished.
Conduct meetings with wider teams on a less regular basis as a way of keeping staff in the loop about bigger issues and the direction the company is headed in. These meetings show that you show trust in your employees and share a vision with them.
One of the most important aspects of building a united team is by having a clear line of communication and management structure. You should also have easily accessible company information for all employees and a forum for all staff to share their views with you and know that any problems they may have will be dealt with in a timely manner.
Motivate Your Team
A good employer and their team of managers will understand that staff remain consistently productive when they feel part of a team, motivated and engaged.
There are a number of ways in which you can achieve this but be aware that there are also things outside of your control that are down to individual team members and it is not always possible to have a team that is 100% happy. It’s about making sure you do everything in your power to keep the team motivated, hitting internal targets that you have set and to keep the quality of work high.
Tactics you use to motivate your employees should include an overall respect to clear communication between the different levels of staff within the company. Often you will find a motivated individual and team are those who feel engaged with management at the company and are happy with the communication processes in place.
Providing your employees with incentives to maintain a high standard of work or to improve and hit new targets can be a delicate balancing act.
Some companies decide to offer slightly better pay than the industry average but this is not always an option, especially for a start-up business. Others offer the chance of a bonus should specific targets be met or goals reached. This can be helpful to a smaller business if you know you will have greater finances should targets be met.
Dealing with Conflict
Alongside the incentives and positive aspects of your management there will also come a time where you will have to deal with conflict within the workplace. It is a natural fact of life that not everyone will get along and you have to have in place clear guidelines as to how you will deal with a situation of conflict between colleagues, management and even customer service issues involving the public.
If conflict is left to fester without a resolution it can create a nasty and uncomfortable atmosphere. It is down to you as the employer to have a system in place that helps you and your management team resolve issues quickly and without resentment being allowed to grow.
Sometimes it is advised that initially people are taken aside and allowed to discuss quietly and privately any issues they may be having. If this does not resolve it your company should have strict guidelines about complaint procedures and a system of investigation if required.
There are a number of key skills needed to resolve conflict in the workplace. The person dealing with an issue has to be good at listening, have strong communication skills, be strong enough to make a decision and have at least a basic knowledge of employment law in some cases.
Learn to Communicate with Your Team
Business start-ups require a variety of things to go right in order to succeed. On these pages we have identified some key sections of your business life that need attention in order for you to succeed. If you know the basics of all of them you will go some way to having success as a business.
As the number of staff grow, already having in place mechanisms that deal with conflict, praise and promote individuals and allow for easy dialogue and upwards movement within the company are all things that should ensure you are doing your best to keep a workforce happy and motivated to succeed.
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