For a growing business it can be hard to keep the telephones manned at all times. Whether you are a sole trader or have a small team of employees, answering your mobile phone might not always be practical, and an answering machine might not have its messages picked up right away, leading to missed important information and potential new custom.
A telephone answering service is the perfect solution in these circumstances, ensuring that you’ll never miss a call again. It can also be used as a way to confirm appointments and meetings, providing you with an all round service that enhances your business approach as it grows.
Professional Call Handling Service – This is an ideal scenario for those business owners who have no experience in dealing with customers on the telephone prior to starting up a business. It’s fine to learn on the job and develop a professional speaking tone and way of communicating with potential clients, seasoned customers and suppliers, but in the meantime you can have the support of a professional call handler through a telephone answering service. They will be able to answer every call if you so wish, communicating in a professional manner and taking all of the stresses and strains away from you, so you can concentrate on what you are good at. Your customers will be greeted in a professional tone, and in a way that fits in with your company brand and ethos.
Never Miss a Meeting – A telephone handling service can also become responsible for setting up and confirming meetings, as well as chasing up clients. This can be in relation to meetings with potential clients, setting up meetings about existing projects and chasing up suppliers and clients over payment issues. There is so much for a business owner to think about that it can be very easy to take your eye off the ball and miss out an important aspect of a daily task list. Having a virtual assistant by your side will ensure that your company keeps on moving in the right direction, with as few hiccups as possible along the way.
Never Miss Out on a Lead Again – Calls can come in to your company at all hours of the day, and if you are sleeping, busy in a meeting or working on a product or service that requires your complete and utter attention, a call can become lost. What if it was a potential lead that could become your biggest client? You just never know who is ringing your business number. A telephone answering service will take care of calls coming into your business 24 hours per day, even at weekends if that’s the service you wish.
For more information about a professional call answering service and virtual assistant package speak to Keepoint today.